Business

Showing posts with label Business. Show all posts
Showing posts with label Business. Show all posts

Thursday 29 May 2014

Biggest Networking Mistakes that Salespeople Make


Sales people often are natural networkers – after all, we tend to be “people persons” who love to meet new people, build relationships, and create conversations, both in “real life” and on social media. But many sales people, without realizing it, are making some big mistakes with their business networking. 

Business networking is one of the sales person’s oldest tools. We use our network of relationships and contacts to get in touch with decision makers, get advice, and get connected with new opportunities. But if you’re making some of these networking mistakes, you might not be reaching your full potential as a sales professional. 

Here are a few of the most common networking mistakes – and how to avoid them: 

Mistake #1: Networking without a strategy. Building relationships is a long-term activity. You can’t just expect to run out and immediately find the contacts or opportunities you’re looking for without investing some time and effort. Just as you would develop a marketing plan or a sales strategy to land a big client, spend some time mapping out some short-term and long-term goals for your sales networking. 

How to avoid: Spend some time asking (and answering) some “big questions” that can guide your networking activity. For example, who are you trying to meet? Which types of companies would you love to get connected with? Who do you already know who works at these companies or knows some of these higher-level people, and how can you strengthen your relationships with your existing circle of influence?


Mistake #2: Networking only to “get,” never to “give.” Too many sales people only look at networking as a way to get what they want. Too many sales people only network in order to get closer to a decision maker, or get their foot in the door at a company where they’re trying to make a sale, or to get in front of someone who might offer them a new job. This is the biggest networking mistake of all. If people feel that you are in it only for yourself, they will be reluctant to trust you or help you. Networking is a two-way street – and some of the most successful sales people are also the most generous with their time and with their contacts. 

How to avoid: When networking, always look for opportunities to “give” more than you “get.” Examples of “giving” might be as simple as sharing a timely article about a prospect’s business or industry, or connecting a contact with an opportunity that is valuable to them (even if it is unrelated to your business). Your generosity might not always be rewarded immediately, but in the long run you will build a reputation as someone who can be trusted, and someone who is willing to help others and connect others with opportunities. 

Mistake #3: Networking only with the “usual suspects.” Especially if you sell a complex B2B solution, it can be understandably tempting to spend most of your time focused on networking with people in your niche market. But if you spend all of your time connecting only with a small circle of people, you might miss out on opportunities that could come from connecting with people from other facets of your life.

 How to avoid: Remember that everyone you know, and everyone they know, can potentially be a valuable contact for you. Take a look at all of your social circles – work, family, community activities, social organizations – and see how you can become more of a connector. Someone you know from church or from your kids’ school might have a friend or relative who works in a business that needs your help. 

Networking is the constant, never-ending work of the sales professional. Sometimes networking feels like trying to navigate a maze – lots of blind corners and uncertainty and wrong turns. But at its best, networking is not a maze, it’s a safety net. 

One of the comforting truths about networking is that we are all supported by our own “safety nets” of contacts and all of their combined expertise, experience and relationships. If sales people can learn to network with planning and purpose (instead of just impulsively grasping around with no sense of direction), if sales people can learn to broaden their networks and connect other people within their networks (instead of only talking to the “usual suspects”), and if sales people can use networking as a way to deepen their relationships and build trust (rather than only trying to get what they need), networking will become a more purposeful and helpful tool – and a better way to operate as a sales professional.

Wednesday 28 May 2014

Need to Know US Market Before open - What Thinking Person


US markets are expected to open up today, with what’s a quiet day for economic data and a record close yesterday. Futures suggest this will be built on. - 28 may 2014

Weekly mortgage application numbers showed a 1.2 per cent fall last week, following three weeks of gains.

The economics calendar is busier tomorrow, with pending home sales and another GDP estimate out.

Corporate news

Goldman Sachs has slashed its number of fixed-income trading staff by 10 per cent since 2010, its president and chief operating officer, Gary Cohn, said today.

He added, speaking to a conference, that the most significant thing impacting the bank’s trading is the economic climate, not new regulation and capital requirements.

Meanwhile, Bob Steel, ex-deputy mayor of New York and vice-chairman of Goldman it to become chief executive of boutique investment bank Perella Weinberg.

Medical device company Stryker is working on a takeover bid for UK firm Smith & Nephew.

And Veleant’s improved its takeover proposition for Allergan, which says it’ll consider the proposal.

Tuesday 27 May 2014

Get Pinterest insights Of Business with Steve Cohen


 Many businesses use Pinterest to learn about their customers. You might want to learn which of your products are popular, what types of images work best or which Pins are driving the most engagement and sales. All of these insights can help your business use Pinterest better, which in turn means a better experience for Pinners. 

We know some businesses use third-party marketing tools to help them figure out how they’re doing on different platforms. That’s why we’re proud to announce a new initiative that lets businesses analyze their Pinterest activity using popular marketing technology software, including Salesforce (Exact Target Marketing Cloud), Hootsuite, Spredfast, Percolate, Piqora, Curalate and Tailwind.   
More ways to get Pinterest insights for your business - Steve Cohen

How do these Marketing Technology relationships work?  

We’re working with a small, carefully selected group of marketing technology (“MarTech”) developers to offer Pinterest business insights. Insights help businesses engage better with Pinners. This could be which boards and Pins are getting the most engagement, which downstream actions Pins are driving or what products are most popular with Pinners.     

MarTech developers are independent companies who work with Pinterest to help businesses manage their digital marketing. Our initial set of developers has already put a lot of thought into interpreting activity on Pinterest.   

The MarTech developers we’re working with get automated access to some public data through a digital pipeline (also known as the Business Insights API, or Application Programming Interface). We allow developers to access public activity through this API so that they can help businesses improve the Pinner experience.   

Do these tools replace Pinterest Analytics? 

No way. Pinterest will continue to build value into Pinterest Analytics as an important free tool, while Marketing Technology developers are encouraged to add additional insights and features such as conversion tracking capabilities that Pinterest doesn’t currently offer.    

How do I get involved? 

If you’re a business who uses marketing technology built by a developer we’re working with, you might start seeing additional Pinterest insights soon.  If you’re interested in checking out Pinterest Business Insights using one of these developer tools, please contact them directly through the developer links above. If you’re a developer and would like to stay in touch and get updates on this and all of our business initiatives, sign up for our weekly business newsletter. We’re not opening up this opportunity to additional developers at this time.   

Marketing Technologies built on the Pinterest Business Insights API make it a little easier to manage all of your digital marketing so you can put your best Pins forward. It’s what we call a win-win-win—for Pinners, MarTech developers, and you, our valued business partners.  

Steve Cohen and Thomas Sha, API Engineers , P
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Diiference Between Good Or Bad Internet Marketing - Prabhakar


Good, Bad, & Ugly of Internet Marketing


The Ugly: Yellow Page Advertising

It's hard to believe this still exists - 99% of homes throw this book out as soon as it arrives on their doorstep. It's a high cost marketing method that will yield a much lower ROI than any SEO marketing, as your advertisement will be buried in hundreds of slim yellow pages filled with thousands of ads just like yours. 1980 called, it wants its advertising methods back!

The Purpose: Phase-out ineffective & outdated marketing.

Hint: Yelp can be more effective marketing tool.

The Bad: Cheap SEO

Sure you can find SEO agencies that charge under $100 for all of your marketing needs, but treat them with caution. Cheap SEO is like cheap cars - just not worth it!

Quality work costs money, and the low-cost SEO companies could end up doing harm to your business' online presence in the long run. You'll get almost no value for your investment, and their Black Hat SEO tactics will only get your site to rank for a short time before it's slapped down by Google.

The Purpose: Preventing you from buying a lemon.

Hint: Content is King!



The Bad: Big SEO

The biggest SEO agencies are kind of like the federal government - they just take too long to deliver results. You won't get the proper ROI from these big agencies, and chances are you'll end up dealing with an employee that was just hired yesterday and who is answering all of your questions by reading off a flow chart.

The Purpose: Steering clear away from big company headaches: internal politics, bureaucratic red tape & ego’s

Hint: Smaller is better. Smaller is more innovating. Smaller means it is easy to get a hold of key people quickly in a time of need.

The Good: Testimonials

Every SEO agency website should have a testimonial page, but you should use Google to search for complaints as well as praise. A complaint or two is no problem, but too many complaints means that there's likely something wrong with the way the agency handles their clients' SEO.

The Purpose: Finding skeletons in your SEO agency’s closet.

Hint: Type in that SEO agency domain name in Google and glance the first 3 pages for any complaints.


The Good: Webpage Optimization

  • A/B testing shows you valuable insight about improving your conversion rate.
  • Every SEO company worth their salt will invest a good deal of time into optimizing webpage, but that time will cost you money. Good webpage optimization means two things:
  • Making your site user-friendly and easy to read
  • Designing the site and content according to Google's complex algorithms
  • The purpose: making sure your website ranks well.
  • Hint: Research your competitors' websites to see what they're doing wrong - and improve on it!
  • The Good: Keyword Research

Try to find out what are people typing in Google to find your type of business?

This - like webpage optimization - takes a lot of time and money, but it's well worth it. Good keyword research will in the long run help your SEO consultant rank your website and get laser targeted traffic to your website.

The Purpose: Getting your phone ringing and your door swigging with customers.

Hint: Find long tail keywords that are related to your business — as they are much faster to rank.

The Good: Web Design

Responsive web design is viewable through smartphones, tablets and e-readers.

A professional design for your website will increase the user-friendliness of it, making the job of your SEO agency just a bit easier. Always go with a customized template for your website, as you want a design that is unique to your company. Stay away from template mills (designers that deliver a standard template with minor alterations made). Consider hiring your SEO consultant to design your website - they'll do so with SEO in mind. Pretty graphics aren't the only thing that matter!

The Purpose: Funnel wasted clicks into sales!

Hint: Heat maps is a graphical representation of how your visitors engage with your website. It can show you why your visitor’s are not converting!


The Good: Link Building

Good links are from High Domain Authority (DA) & High Page Authority (PA) websites

Cheap SEO agencies will get you low value links, which will do little for your website's SEO. You want high value links, but they are the hardest to get. A good SEO agency will know how to get those links, but cheap SEO will just get you crappy backlinks that will end up getting you banned by Google. Stay away from cheap link building - prepare to invest.
Diiference Between Good Or Bad Internet Marketing - Prabhakar


The Purpose: The internet is no longer a get-rich-quick scheme, and that it takes time and investment to build a profitable business.

Hint: Buy quality! Stay immune to Google’s algorithm updates: Panda, Penguin & Hummingbird.

It's Important to Remember:


If impatient? Do Yoga!
The Good: Be Patient. It takes time to achieve a good ranking - between 6 and 12 months, depending on your keyword. Your SEO consultant will need time to build good links, so don't pressure for instant links built overnight. They'll hurt your site in the long run.

The Purpose: A proper link building strategy will make your website immune to Google’s Panda & Penguin algorithm updates.

Hint: Pay-Per-Click (PPC) can be a quick short-term solution to get business flowing.

Spend time & money wisely! Don’t burn it!

The Bad: Your Time is Money. If you're trying to learn SEO, you'll spend far more time than you should - time you could spend growing your company elsewhere. Let your SEO agency do its job, you focus on being successful and efficient in your business.

The Purpose: Use your time effectively managing good people for the job instead of wasting many frustrated hours trying to do redundant mediocre tasks yourself.

Hint: There are a ton of other creative ways to advertise your business through networking groups, trade shows and/or conventions.

“It takes money to make money!”

The Good: Create a Good Business Model. Rich Fong, owner of BlissDrive.com - a top Los Angeles SEO agency - offers this piece of advice: "Make sure you have a good business model as well as an ample marketing budget." Remember that good SEO consultants don't take on every client - only those who are willing to go for the long haul with proper SEO. The more attention you get directly from the owner of a company, the easier it will be to stay focused on the mission of your SEO.
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Digital Agency what they plan for success



Running a digital marketing agency is tough. To succeed in today’s online environment, digital agencies need to redouble their efforts to attract clients and serve their needs. As one of the most respected entrepreneurs in the world, Sir Richard Branson has set up over 400 companies using innovative management techniques to stay one step ahead of the competition. What can we learn from his approach to business to run a digital agency in today’s climate?

Outsourcing Is Key

Sustained success comes from serving the needs of clients with a dedicated and well-rounded team. An effective digital marketing strategy encompasses so many disciplines — from public relations and content creation, to search engine and social media optimization — it’s necessary to employ a team that can handle every aspect of the process. It’s not something that one individual can handle; using the talents of a marketing firm can be critical to success.

Love What You Do

As a business owner, one of the most difficult decisions is knowing when to delegate tasks, but it’s the only way to strengthen your business. To be more productive, focus on the activities that you enjoy and are good at, and leave everything else to the relevant experts. You may think it’s unaffordable, but by outsourcing core business tasks you can actually end up making more money. By hiring experts, you’ll free up your valuable time to focus on other important tasks to bring in more money.
Define Your Goals

By clarifying your digital marketing objectives, you can hire the experts that are the right fit for your agency. For example, if more clients are asking for social media expertise, track down a company that specializes in this field. The needs of your clients will constantly change, so it’s essential to establish relationships with dynamic, reliable, and established agencies. To cover all bases, look for agencies that have the following members on their team:

  • Web development staff
  • Content writers
  • Programmers
  • Research & development personnel
  • Conversion experts
  • Project managers
  • SEO consultants
  • Social media experts
  • Growth hackers
  • PPC experts


Optimize Meetings

Some meetings are necessary, but many businesses hold regular meetings that are really a waste of time. Schedule fewer meetings and concentrate on running your day-to-day business. If you’re going to hold a meeting, make sure it achieves certain goals. For example, set some ground rules to help your relationship with other agencies run more smoothly, or work out which metrics you need to monitor each month.

Richard Branson regularly holds meetings at his own home in Necker Island. The change of scenery inspires original thinking and is ultimately more productive. Think about where you can hold a meeting that will keep things fresh and interesting. Although you probably don’t own an island, you could hold meetings in a local park or gallery.

It Pays to Spend Money

You may think that hiring an SEO specialist or a copywriter in-house will save you money, but if you consider what you’ll have to pay them every year, hiring an outside agency is the smart move. Employing one person may cost you upwards of $45,000 per year, and that’s not including recruitment costs. On the other hand, paying decent money for outside expertise can actually save you money in the long run. Your marketing agency can be working around the clock on your campaigns, and you don’t have to worry about expensive overheads or vacation and sick leave.

Invest in People, Not Machines

Marketing automation tools seem like a good idea to many businesses trying to improve efficiency, but they’re not always cost effective. For example, the license for Adobe Omniture could cost you around $4000 per month. While basic automation tools can help with menial tasks, if you’re looking for effective long-term marketing strategies, it’s people and strategies that make the difference.

Inspire and Reward

A large part of running a successful agency is making sure your employees are happy and being compensated well. This involves empowering workers to make their own decisions and giving them the freedom to be creative in a forward-thinking work environment. Consider performance bonuses for good work. You could even invite outside agencies to your company events and celebrations to strengthen your ongoing relationships. Ultimately — and it’s been proven in various studies — making workers happy improves productivity.

In a constantly changing digital landscape, many marketing businesses are finding it hard to attract and retain clients, and as the digital marketing sector grows it’s not getting any easier. To run a successful agency today, you need to be innovative, focused, and invest in the right people. Ultimately, if you harness the talents of others to maximize productivity, just like Richard Branson, you can reach your goals more quickly.

Published On : Medium

Wednesday 21 May 2014

Why Opting Out of Opt-in Resources - Know This Theory


Why Opting Out of Opt-in Resources - Know This Theory


Why Opting Out of Opt-in Resources - Know This Theory


Your business will face multiple crossroads where you’ll have to decide if "best practices" are really what's best for you (and your customers).

We faced a recent conundrum of this sort in regard to content: is it really the right approach for us to gate some of our resources behind opt-in pages?

If you aren’t knee deep in marketing every day of the week, using an “opt-in page” simply means putting a piece of content behind a gate, that only opens when a reader enters their email. Upon doing so, their email is also added to your newsletter (you should always tell people when this is the case).

Why Opting Out of Opt-in Resources - Know This Theory

The thing is, our company has been built on content. Doing right by customers via free education has been the strategy that has carried our business to where it is today. Needless to say, we take content very seriously.

We’re a company that truly believes in looking after customers. We want ease of use and long-term value for each piece of content we create, and the resources we put out need to reflect that.

The always-articulate Seth Godin has written a succinct summary of what we're after:

Working to maximize the short-term value of each transaction rarely scales. If you hoard information, for example, today your prospects will simply click and find it somewhere else.”

Our marketing strategy is driven by the customer experience, not by "growth hawking." We believe companies should be about fewer games, fewer hoops, and more value. We feel like open content speaks to that.

I’d love to fill you in on the details. Below I'll explain what our thinking was, and why we decided to move away from our tried-and-true gated pages to ‘open’ resources for all.

The Genesis of Our Resource Page


It began as I’m sure many do—we wanted to have that little something extra to show our appreciation for folks kind enough to give our newsletter a chance. As it was just finding its legs at the time, it made sense to add an element of exclusivity for people who chose to follow along via our preferred medium.

Truth be told, it worked well then and it certainly works well now. Email is a channel guarded like few others, and word gets around fast if your company is overly aggressive or irresponsible with people’s emails.

Word-of-mouth certainly affected us, but in the best way possible—people couldn’t stop talking about the “beautifully designed eBooks housed Help Scout’s site,” and on customer service no less!
From a strategic standpoint, they helped us establish an early footing for our blog. As we managed to land on great business sites like FastCompany and Copyblogger, we found having an incentive to offer their readers far and away outperformed linking to our homepage and hoping for the best (example below).

Why Opting Out of Opt-in Resources - Know This Theory
Why Opting Out of Opt-in Resources - Know This Theory

Building a resource page, with a multitude of meticulously designed eBooks, also served to win over those on the fence about subscribing to a new blog. I’ve personally received dozens of emails that have read: “We found you guys through [X resource], and have been reading the blog ever since!”

Long story short, putting some of our best content behind gated pages allowed us to offer a win-win outcome for readers, and it aided in growing our newsletter from a barren wasteland to over 30,000 subscribers in 12 months.

These weren't “bribes,” they were bonuses, and qualifiers that sorted out people who were truly interested in customer service content that was a bit different than what was out there. If you were willing to enter your email to get great customer service information, it was obvious that our blog would be to your liking.

With such glowing praise for the old style of our resource page (we’d recommend it to all budding startups), one has to ask—why the change?

Storm the Gates: Content Open for All

The transition to open resources, once the topic had been up for debate, honestly came down to a few simple arguments.

We felt like we were evolving from a rookie blog to a fairly established online presence. In the beginning, blogging was this crazy experiment for us, and we were nobody. It made sense to focus on building our newsletter with opt-in pages, because without an email list as a foundation, our other marketing options were limited (as it turns out, ranking for tough keywords without an army of loyal readers is kinda difficult!).

There comes a time, however, when you need to stop obsessing over “the metagame.” In competitive games, the metagame is defined as the current environment of best practices for top players. Expert chess players have confessed that one can become quite good at chess just through memorization. Many books on chess for beginners thus curiously read like playbooks.

The problem is that you can never be great at chess (or anything else) by mimicking someone else’s innovation. World-class chess players often criticize this obsession with memorization, because it isn’t about understanding the moves, it’s just about copying them.

Inbound marketing has the same problem—there’s a sea of people copying the current metagame, but those who are winning big are those who are doing what nobody expects.

What got you here won’t always get you there, and it began to dawn on us that it was time to stop following the current trends and start writing our own playbook.

All things considered, we had four important reasons why we believe un-gating our eBooks is one move that will take our business to the next level.

Our priorities have changed. You’ll never hear me utter these words: “Okay, that’s enough newsletter subscribers!” But honestly, we have grown to a point where things like guest posts don’t offer the returns they used to. We needed to turn inward, and start doing things on site that brought our ideas and reach to a whole new level. Making each resource available without a single hoop felt like a step in the right direction, strategically.

It’s on-brand for us. Your brand is what customers think of you, not what you think of you. We value ease of use and our goal with content is to empower every company with strategies to provide better service. Open content feels like "us," and making it easily accessible aligns better with our goals for a universal lift in service quality (a rising tide lifts all boats).

We don't have sales people. No slight to sales teams, but entering your email on our site will never end in a call from me (slick backed hair and a business card in hand). We’re high touch for service, but traditional selling just isn’t a part of our strategy at the moment. Our email is used to deliver content only, so why bother with gates now that we have a large newsletter?

The long term value of reciprocity. That's a subject we tackle a lot on this blog—the practice of giving without an ulterior motive and allowing the goodwill to make its way back to us. We believe open resources will accomplish that. This is an ongoing experiment that I’d love to update you on, but the gut feeling is that the love comes back tenfold when you give and ask for nothing in return (even a simple email sign up).

Last but not least, you'll have to allow me to brag on our designer, Jared McDaniel, here: these new resources are straight up beautiful!

Why show them to newsletter subscribers only? Sure, we do have a small army of 35,000+ people, but one golden rule of content is if 10,000 people love it, 100,000 people will love it. Once the traction is there, it’s just about scaling up to a new audience. Your job simply becomes getting the content in front of them, and open resources make this much easier.

Experts Tips for Create Customer Profiles to Reach Your Target Audience


Experts Tips for Create Customer Profiles to Reach Your Target Audience



Customer profiling may sound like a mug shot lineup of your customers, but the goal of this post is not to imprison your customers. On the other hand, I hope to offer three steps to creating and evaluating the types of people you are looking to sell your products or services to so that you can effectively market to them.

A useful customer profile (aka a persona) is akin to a comprehensive how-to guide on reaching your ideal customers. It gives you a structured look at their goals in trying your product, the features and content that matters most to them, and the messaging that will help them find you in the first place. If your business is currently winging it to create an understanding of your ideal customer or if your current profiling attempts are vague and ineffective, then be sure to read the following post very carefully.

We are going to look at how you can easily create an informative and flexible customer persona template that you can use to paint a clear picture of who exactly is a fit for your product.

How Customer Profiling Can Increase Sales

Trying to sell products and services without understanding your ideal customers is like driving with your eyes closed.

Although utilizing customer feedback is a great place to gather intelligence on your customers, what to do with that information is the next step that often eludes many business owners.

This is where a simple customer profile template comes into play. You can create one this week by following three simple steps.

Step #1 – Create Broad Descriptions of Your Ideal Buyers

The first step you should take in assembling your customer persona is to create broad descriptions of each ideal customer. We’re not talking about demographic data or any sort of personal information, only a high-level view of what they do and what’s important to them in doing business with a company like yours.


The outline of your ideal buyers will include elements about the customer and their attitude towards products in your industry.

Your “About” section should briefly describe where your product fits in with this customer’s search. Ask yourself what about this customer is a telltale sign that your product (or service) will benefit them and that your company values the same things they do.

Here’s a sample from our Growth Graham persona:
 Graham gets what it means to love customers. He’s held on to using email (Gmail, usually) for a long time because he loves how personal it is, but his business is growing fast and he needs something that scales better.

Even this basic portrait of Graham lets us know that he’s utilizing a free product and is at a crossroads; he doesn’t want to give up the personal touch of email, but his team is finding themselves crushed by the current workflow.

That’s a lot of key information, and we’ve only just begun!


When assembling information on your customer’s attitude, you need to look at how your customer typically feels towards the other offerings available in your industry.

For instance, Help Desk Heidi is quite knowledgeable about other available help desks and has most likely tried most of them. She needs very little coaching on the benefits of a help desk. Her concerns will center on the time and cost of switching from her company’s current solution to ours.

Heidi will also be interested in how our reporting tools compare with what she uses today; for the larger-size company Heidi works for, data-driven insights can greatly impact the bottom line.

Now that you’ve created basic identities for your ideal buyers, it’s time to build out these profiles by procuring more detailed information on what these buyers are looking to achieve with your product.


Step #2 – Identify Unique User Goals & Most Important Features

This is where you begin to enhance your customer persona with detailed insights that you can use to better appeal to each customer.

The most important information to identify in step two is the user goals for each customer type and the most important features that may affect their willingness to purchase from you.

Identifying user goals for a customer persona, make sure you come up with crystal-clear answers to the following questions:

  • What language would this customer use to identify their current problem?
  • What is their greatest hesitation in trying out your offering?
  • What is the best way to engage with this customer?

  • When looking at a customer’s current problem, it’s important to pay attention to the language they use to describe the problem. Knowing their thought process will allow you to write the kind of copy that feels like mind-reading.



Experts Tips for Create Customer Profiles to Reach Your Target Audience

The next important user goal to identify is why each of these customer types may be hesitant to try your product.

We know that Help Desk Heidi has concerns that the newest solution she finds will be as bloated as the one her company currently uses. We spend ample time addressing her concerns on our help desk page, which is the ideal place for her to land on our website.

Lastly, how can you best engage these different customer types? Heidi wants in-depth, data-driven customer service resources, whereas Graham cares more about what integrations are available and what features he can expect in the future.


Is this sort of information available on your site?


Step #3 – Locate and List Where Customers Will Find You

How are these ideal customers likely to find you?

If your ideal customers are as varied as Growth Graham and Help Desk Heidi, then the answers to this question differ greatly.

There are certain key elements that you must identify during this process:

  • What websites will this customer frequently visit? What blogs do they read?
  • What are likely search terms they will use?
  • What sort of content appeals to them the most?
  • To answer the first question, take a close look at the other information you’ve gathered on this customer and assemble a list of websites that they frequent regularly.


Professional products are going to be well-received on LinkedIn, entertainment products will find a great home on places like BuzzFeed, and a bootstrapped cologne company can find some interested buyers on AskMen.

As a B2B company, look at the sample metrics below and see if you can guess which two social networks are filled with Help Scout’s ideal customers.


Experts Tips for Create Customer Profiles to Reach Your Target Audience

This sort of information is incredibly useful for planning advertising strategies, crafting successful guest blog posts and collaborating with other businesses that may have a similar audience.

Next, you need to brainstorm what search terms are going to be commonly used by each of your customer personas.

For instance:


Growth Graham is concerned about switching over from email, so we have a page all about email for him to find in a search.

Help Desk Heidi needs to find a new solution since she is already using something to handle support. She’s likely searching for other alternatives and would end up on our help desk comparison page.

Lastly, think about what sort of content will appeal to each customer type, and what sort of content could be useful for support.

To simplify this process, we split content on our blog into two distinct categories: “white bread” content and “wheat bread” content.

White bread is high-level data and advice, meant to appeal to the largest audience possible. Wheat bread is written for a more narrow audience, but the content is packed with healthful content that adds a lot of value.

An example of white bread content would be a large list post that was made for social media shares, such as our article “15 Customer Retention Strategies that Work.” This type of content appeals mostly to Growth Graham because he loves interesting bits of information that he can easily consume and share online.

Conversely, someone like Help Desk Heidi would be more interested in wheat bread content, which covers deeper topics within our industry. Something relevant to her interests would be along the lines of “How to Create Successful Customer Loyalty Programs.”

Identifying which types of content works best for each customer allows you to create meaningful content that converts on your company blog instead of firing off random blog posts that you hope will resonate with your potential customers.

Your Turn
Now I want to hand things over to you!

We’ve taken a detailed look at how to create smarter customer profiles, and I want to hear your thoughts on the following…
  • Would you add any sections to your particular template?
  • What are some ways that you cater to your ideal customers?
  • Start the discussion by leaving a comment below.

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Editor’s Note: A version of this article originally appeared on HelpScout.net.

How to Close Leads for Better Business in Inbound Marketing


How to Close Leads for Better Business in Inbound Marketing


You’re on the right track. You’ve attracted the right visitors and converted the right leads, but now you need to transform those leads into customers. How can you most effectively accomplish this feat? Certain marketing tools can be used at this stage to make sure you’re closing the right leads at the right times.

Closing tools include:


Lead Scoring

You’ve got contacts in your system, but how do you know which ones are ready to speak to your sales team? Using a numerical representation of the sales-readiness of a lead takes the guesswork out of the process.


Email

What do you do if a visitor clicks on your call to action, fills out a landing page, or downloads your whitepaper, but still isn’t ready to become a customer? A series of emails focused on useful, relevant content can build trust with a prospect and help them become more ready to buy.


Marketing Automation

This process involves creating email marketing and lead nurturing tailored to the needs and lifecycle stage of each lead. For example, if a visitor downloaded a whitepaper on a certain topic from you in the past, you might want to send that lead a series of related emails. But if they follow you on Twitter and visited certain pages on your website, you might want to change the messaging to reflect those different interests.


Closed

Loop Reporting- How do you know which marketing efforts are bringing in the best leads? Is your sales team effectively closing those best leads into customers? Integration with your Customer Relationship Management (CRM) system allows you to analyze just how well your marketing and sales teams are playing together.

How to Convert Visitor of website in Sales Marketing Leads


How to Convert Visitor of website in Sales Marketing Leads

Once you've got visitors to your site, the next step is to convert those visitors into leads by gathering their contact information. At the very least, you’ll need their email addresses. Contact information is the most valuable currency there is to the online marketer. In order for your visitors to offer up that currency willingly, you need to offer them something in return. That “payment” comes in the form of content, like eBooks, whitepapers, or tip sheets -- whatever information would be interesting and valuable to each of your personas.

Calls-to-Action

Calls-to-action are buttons or links that encourage your visitors to take action, like “Download a Whitepaper” or “Attend a Webinar.” If you don’t have enough calls-to-action or your calls-to-action aren’t enticing enough, you won’t generate any leads.

Landing Pages

When a website visitor clicks on a call-to-action, they should then be sent to a landing page. A landing page is where the offer in the call-to-action is fulfilled, and where the prospect submits information that your sales team can use to begin a conversation with them. When website visitors fill out forms on landing pages, they typically become leads.

Forms

In order for visitors to become leads, they must fill out a form and submit their information. Optimize your form to make this step of the conversion process as easy as possible.

Contacts

Keep track of the leads you're converting in a centralized marketing database. Having all your data in one place helps you make sense out of every interaction you’ve had with your contacts -- be it through email, a landing page, social media, or otherwise -- and how to optimize your future interactions to more effectively attract, convert, close, and delight your buyer personas.

How to Attract Websurfer to website for Better Sales ROI


How to Attract Websurfer to website for Better Sales ROI

Blogging

Inbound marketing starts with blogging. A blog is the single best way to attract new visitors to your website. In order to get found by the right prospective customers, you must create educational content that speaks to them and answers their questions.

Social Media

You must share remarkable content and valuable information on the social web, engage with your prospects, and put a human face on your brand. Interact on the networks where your ideal buyers spend their time.

Keywords

Your customers begin their buying process online, usually by using a search engine to find something they have questions about. So you need to make sure you’re appearing prominently when they search. To get there, you need to carefully, analytically pick keywords, optimize your pages, create content, and build links around the terms your ideal buyers are searching for.

Pages 

You must optimize your website to appeal to and speak with your ideal buyers. Transform your website into a beacon of helpful content to entice the right strangers to visit your pages.

Tuesday 20 May 2014

Tip for Checklist to Achieve B2B Sales Calling Process to Improve Sales ROI


The quality of the information that you know about your prospects affects how well you can seal the deal with them. A definite sales approach along with a solid pre-call research method makes a big difference in winning and losing an opportunity.

As per Kelley Roberson from ‘The Robertson Group’, the thought behind pre-call research isn’t in devoting “hours scouring the Internet or news services”. Instead, it is measured by how cleverly you can correspond with your prospect about the key business issues that they face.

Try asking yourself: 
Tip for Checklist to Achieve B2B Sales Calling Process to Improve Sales ROI

How much time it took for you to gather data about your prospects? How well was your previous sales call? Did you accomplish your set goal? Do you know your next plan of action with the prospect? Do you have an indication that a real sales opportunity exists?

It’s very important that you define and follow a standard procedure for better closure of deals. Using a pre-call and a post-call checklist goes a long way in helping you out when you are stuck up somewhere or don’t know how you have to move ahead to finalizing a deal. This will also help you in evaluating the value of your sales calls.

It is next to impossible for anyone to achieve a successful sale from a single prospect or a contact. Showing up with no future plan of action makes you look amateurish in front of your prospect which is exactly what you don’t want in this day and age of tough competition in the market. A lot of sales opportunities have a range of variables that should be considered and acted upon if they are to attain a booming sales conclusion.

You have a take many strides before achieving this and just like a good chess player; you need to think ahead of the game. 


Given below are a few useful pre-call and post-call checklist items that can help you to boost your sales calling efforts:

Pre-Call Checklist


Here are a few issues which you need to think before calling on a new prospect or an existing customer:

  • What is the objective of my call and who is the correct point of contact with whom I need to speak to in the prospects company?
  • Try to make a profile of the prospect – both in terms of the organization and contact person. This will help you to have an idea of who and what the prospect is and what authority he/she holds
  • Get as much information as possible on the current processes/situation related to your offering
  • Who all are the key decision maker(s) in the company? If there are many; who has the major power in the company?
  • What potentially hindrances exist that can derail the sale?
  • Which juncture am I at in the sales life cycle? Suspecting, Prospecting, Solution Proposal or Negotiation, etc. Knowing this will help to frame your discussions
  • How will I initiate the call with the prospect?
  • What information do I have and what is missing which I need to discover about the prospect?
  • What sort of doubts could emerge out on the call and how will I handle them?
  • What will be my fallback position?


Post-call checklist

  • Here are a few scenarios to think of when analyzing your prospect sales interaction:
  • Did I achieve my set goal?
  • Was there anything which went unfavorable during the call?
  • What additional prospect/business information I have collected?
  • Was I able to find out their business processes? For example, we need to understand a number of things about our prospects - Current Demand/Lead Generation Process which includes Data Sources (In-house, Standard Data, Custom Data, etc.), Campaign Channels, Current Sales Strength, Sales Model, Target Audience, etc. This would help our team to sale better!
  • Did I discover their current challenges & their business objectives of looking at a solution
  • Do I have any indication that this is still a probable sales opportunity?
  • Did I put appropriate qualifiers – BANT, MEDDIC Qualification, etc. based on our sales process
  • Was I able to take the sale to the next stage of our typical sales cycle  
  • What should be my next steps to move the sales opportunity ahead?
  • What are the action items from the call? What types of timelines and who is accountable? Do I need support from other teams like Marketing or Operations? When is my next interaction with the prospect?
  • What will be the next objective of my call?
  • What is the best-fit scenario after he final analysis – is the opportunity worth pursuing


This tracking process will help you to find out your exact position in the sales cycle with that particular prospect; so that you know what key actions need to be taken. It also helps in continuous improvement of your sales calling process, which lets you to perk up your prospecting skills as you analyze what had worked well for a previous prospect and what did not.

If you miss any of these pointers, however, make sure that you take time to revisit them later on in the sales cycle – to improve your productivity. 
Source : Inbound Marketing |  CRM Data |  Event Marketing |  Account Based Marketing |  Marketing intelligence |  Target Audience Profiling |  Sales Intelligence